Making Reservations and Checking In at a Hotel: English Dialogues

Making Reservations

SERGIO: Good morning. Welcome, how can I help you?

JUAN: Hi, good morning. I'd like to make a reservation for December. Do you have any vacancies?
SERGIO: Yes sir, we have availability for December. How long will you be staying?
JUAN: If it is possible, from the 5th to the 10th, it would be 5 nights.
SERGIO: How many people is the reservation for?
JUAN: We will be two people.

SERGIO: And what type of room do you prefer?

JUAN: We want a double room with a double bed with garden views, please. But what is the rate?

SERGIO: Perfect. The rate would be 160 euros.
JUAN: Ok, perfect. It's just accommodation, right? Because we don't want to have breakfast or anything.
SERGIO: Yes, only accommodation. Could I take your name and your credit card number for the reservation, please?

JUAN: Of course. My name is Juan Sáiz Martínez and my credit card number is 634657893.

SERGIO: And what is the name of the cardholder?
JUAN: My name, Juan.
SERGIO: Alright, Mr. Juan. Your reservation has been made from the 5th to the 10th of December for a room with a double bed and garden views. If you have any other questions, please do not hesitate to call us.
JUAN: Perfect, thank you so much.
SERGIO: My pleasure.

Checking-In

JUAN: Good afternoon. Welcome. How may I help you?
SERGIO: Good afternoon. I have a reservation for today. It's under the name of Sergio.
JUAN: OK, one moment, let me see. Yes, Mr. Hannighan, we have reserved a double room with pool views for three nights. Is that correct? Accommodation and breakfast included?
SERGIO: Yes, it is.
JUAN: Ok, perfect. Regarding the payment, you can pay now or at checkout, whatever you prefer.
SERGIO: Better later, I think.
JUAN: Ok, so I'm going to explain a little about our facilities. At the end of this hallway you will see the stairs. If you go up to the 6th floor you will find the pool bar, because we have the pool on the top floor. If you want to have a drink or something, show the key card to the staff person to be able to consume.

On the 5th floor is the restaurant, that's where breakfast is served. Moreover, if you want to have lunch or dinner, it would be 20 euros per person, more or less. You tell the restaurant the number of the room and charge it to the room.

The timetable for breakfast is from 7 a.m. to 11 a.m.

The timetable for the pool bar and swimming pool is from 10 a.m. to 8 p.m.

If you don't have any questions, I will give you the key card.

SERGIO: I think everything is perfect, but I have seen on the website that you have a jacuzzi in the hotel. Is it open? Is it free?

JUAN: Yes, we have a jacuzzi on the fourth floor of the hotel. It's not free, it's 15 euros per person per hour. If you are interested, I recommend you book in advance so that you have availability.

SERGIO: Ok, thank you so much.

JUAN: Room 234. Here is your key. Second floor. To get to your room, take the elevator that is located behind this door.
SERGIO: Thanks for everything.
JUAN: My pleasure, sir. Have a wonderful stay at the hotel. If you need something, we are here.