Frases Clave en Inglés para Llamadas Telefónicas, Reservas y Cartas Comerciales

Recepción y realización de llamadas

Good morning / afternoon / evening, (company name). Can I help you?

May / Could / Can I speak to (name), please?

Pedir que repitan o deletreen

I'm sorry, you don't understand what the other person is saying: I'm sorry. Could you spell that?

Solicitar y dar identidad

Can I have your name, please? This is Mr. / Ms. (name's) secretary.

Pedir al interlocutor que espere

One moment, just a second, please.

Conectar la llamada

I'll connect you with (name, position).

Indicar que la persona no está disponible

I'm sorry / afraid Mr., Mrs., Ms., he, she (name's) is not in / not in the office / just gone out to lunch.

Preguntar cuándo estará disponible la persona

Do you know when he / she'll be in / finished?

Indicar cuándo estará disponible la persona

He / she said he / she'd be back tomorrow / next week / this afternoon / in an hour / at (hour).

Tomar y dejar mensajes

Would you like to leave a message? Can / May I take a message?

Cerrar la conversación

Goodbye, thank you for calling.

Reservas y disponibilidad

Preguntar por disponibilidad

Have you got any rooms available? How far in advance do I need to reserve a room in (month)?

Confirmar disponibilidad o reserva / dar una respuesta negativa

One moment, I'll check. I'll just give you the booking reference number.

Preguntar por tarifas

What is your basic rate for a (type of room) with bath / shower? How much is it?

Indicar tarifas

The rate is per day, including continental breakfast.

Tipos de cartas

Carta de respuesta a una consulta

Thanks for your letter requesting information about... We are very pleased to send you... We have pleasure in enclosing... Herewith enclosed, we are sending a brochure containing all details about... We are enclosing our current tariffs, rates, prices and brochure. Please find enclosed with this letter our tariffs, rates and prices as requested. Our brochure will be sent under separate cover. If you wish to make any further enquiries or make a definite booking, please do not hesitate to contact me. We hope the material will be of interest to you.