Ejercicios de Inglés Comercial: Comprensión, Vocabulario y Expresiones

Reading Comprehension

Part 1: True, False or Doesn't Say

• T - 1. Jenny usually enjoys staying at the Lotus Hotel.
• T - 2. Mr Jones has already spoken to Jenny about her recent stay at the Lotus Hotel.
• F - 3. Jenny’s flight arrived on time.
• F - 4. The receptionist at the Lotus Hotel was rude to Jenny.
• DS - 5. Jenny thinks the Royal Hotel charges too much for its rooms.

Part 2: Comprehension Questions

1. When did Jenny arrive at the hotel? On 28th July at 11 pm.
2. What was the problem? There were no rooms available.
3. What should the hotel have told Jenny? The hotel regulation: guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time.
4. What is Jenny’s complaint about the Royal Hotel? The price was £100 more than the Lotus Hotel.
5. What does Jenny want the Lotus Hotel to do now? Pay compensation for the trouble and expense.

Vocabulary Practice

Part 1

• 1. overtime
• 2. age
• 3. unattended
• 4. rude
• 5. salary
• 6. premises
• 7. refused
• 8. accompanying

Part 2

• 1. unpaid leave
• 2. video clip
• 3. fitness centre
• 4. storage space
• 5. standard room
• 6. laundry service
• 7. body language
• 8. return ticket

Part 3

• 1. tip
• 2. approved
• 3. gate
• 4. exchange
• 5. chef
• 6. suspicious
• 7. clock in
• 8. high season

Part 4: Word Matching and Sentences

Matching: 1. half → board | 2. luxury → suite | 3. personal → belongings | 4. valued → customer | 5. room → service | 6. outbound → flight

• 1. Don’t forget to take your personal belongings with you when you get off the plane.
• 2. Does the hotel offer room service? I’m really hungry, but I’m too tired to go out to a restaurant.
• 3. If I had more money, I would stay in the hotel’s luxury suite.
• 4. We’ll be busy touring all day, so we only need to book half board at the hotel.
• 5. As a valued customer, we’d like to offer you a 20% discount on your purchase.
• 6. Which airport does the outbound flight leave from?

Part 5: Idioms and Business Expressions

• 1. It’s a lot of work to start a business, but in the long run I’m sure we’ll make a big profit.
• 2. It was nice meeting you. Here’s my business card. Let’s be in touch.
• 3. I just noticed that the dress I bought yesterday has got a hole! I’m going to return it to the shop right now.
• 4. People didn’t like the film. It failed to meet expectations.
• 5. If you want to leave your job, you must give 30 days' written notice.
• 6. I don’t enjoy making small talk at exhibitions. I never know what to say.
• 7. We will replace the broken items at our expense. We’ve already sent them by courier.
• 8. We received the machine this morning, but it is missing a part. It can’t work without it.

Part 6

1. a | 2. c | 3. b | 4. c | 5. b | 6. c

Functional Language

• 1. We’re checking out different hotels for a business trip from 17th to 19th of July. → h. How many people are we talking about?
• 2. Hello, Mr Daniels. You wanted to see me. → f. Yes, I’m afraid there have been complaints from customers about you.
• 3. I made a reservation for the CEO on a morning flight to San Diego on 12th July, but I have to change the reservation. → d. Certainly. May I have the passenger’s name and flight number, please?
• 4. We’ll also need a stand for promotional materials. → e. Where will we put the giveaways?
• 5. I should log off the computer when I leave. → i. And remember to also lock all office doors.
• 6. What happens if an employee forgets his swipe card or loses it? → b. He must notify his or her manager immediately.
• 7. I’d also like to know if we can book a private room for a party of 12 at the hotel restaurant. → a. Certainly. Would you like to make a reservation now?
• 8. This will have serious consequences for our business. → j. I’m sure we will find a way to compensate you for the inconvenience.
• 9. Hi, I’m Lynne Peters. I represent Allison’s Bakeries. → c. Nice to meet you. I’m Matt Johnson from Eden Nature Foods.
• 10. What are your rates? → g. It’s $150 a night.

Listening Practice

Part 1

• 1. Cathy works at the Thompson Hotel.
• 2. This is Adam’s second visit to the exhibition.
• 3. The Thompson Hotel needs to purchase a good surveillance system.
• 4. Adam says that the staff at APS were often impatient with them.
• 5. Wilton Hotels’ Food and Beverage Manager is also at the exhibition.

Part 2

• 1. When is the Thompson Hotel going to open? In March.
• 2. When did Adam see the Thompson Hotel? When he was in the area the previous week.
• 3. Did the APS security surveillance system work well at Adam’s previous workplace? No. The cameras didn’t always work properly.
• 4. What does Adam manage at Wilton Hotels? The business centres.
• 5. Which stand at the exhibition is Adam going to look at next? Laundry service.