Inglés de Negocios: Diálogos, Correspondencia y Documentos Prácticos para el Entorno Profesional
Inglés6,73 KB
Diálogos de inglés de negocios
A: May I help you?
B: Yes, I made a reservation for our flight on 20th July. However, I need to change or cancel the reservation.
A: Alright. May I have the passenger's name and flight number, please?
B: Yes, it's Leo Hunter, flight number CA927.
A: That's the direct flight to Mumbai–Tokyo.
B: That's right. Mr Hunter would prefer to fly on 21st July.
A: I'm afraid business class is fully booked. I can offer him a seat in economy class or place him on the waiting list.
B: Is there a flight on 22nd July?
A: The direct flight on 22nd July has been cancelled, but there are seats in business class on a flight going via Hong Kong.
B: OK, I'll take that.
A: Fine. That's flight number GIA604 to Tokyo on 22nd July at 4:00 am.
En el hotel
A: Hello, I'm calling from BH Export about a business trip from 17th to 19th July.
B: How many people are we talking about?
A: A party of 12, and we'd like 12 executive rooms.
B: Let me check our vacancies. Yes, we have 12 executive rooms available for single occupancy. Good. What are your rates?
A: That's £150 per person, half board. Would you like me to book the rooms?
B: I understand, sir.
A: Not yet. First, I'd like to get quotes from another two or three hotels.
A: I'd also like to know if we can book a room for the 12 of us at the hotel restaurant for business dinners on both evenings?
B: Yes, you can. Our Tulip Room seats 12. It's very elegant, with a pleasant atmosphere for business dinners.
A: What type of cuisine do you serve?
B: We serve Japanese and Thai food. Our head chef is from Thailand.
A: Lovely. Thank you for your assistance.
Ejercicios
4. Practise the dialogue in Exercise 3 with a partner. Pay attention to the expressions in colour.
5. Read the dialogue in Exercise 3 again. Then read the false sentences below and correct them.
1. The business trip is four days long.
Itinerario de viaje
To: Penny Armstrong
From: Jack Robertson
Subject: Itinerary for your trip to Rome
Hi Penny,
Here are the final details of your trip to Rome. You have reservations for your outbound and inbound flights. Your outbound flight, Sorrento Airways MNM4637, leaves on Monday, June, at 09:30, and its time of arrival is 13:00. An executive suite has been booked for you at Hotel Piazza for three nights. While you're there, Donatella will look after you and arrange business class meetings with all our key clients (see the detailed timetable attached).
Your return flight, Sorrento Airways MNM7678, leaves Rome at 16:00 on Thursday, 7 June. We have arranged a taxi to pick you up at your hotel at 13:00. You'll land in London at 17:50.
Please check the e-tickets, hotel voucher and timetable of meetings attached. If there are any problems, don't hesitate to contact me.
Carta de reclamación
Dear Mr McGregor,
I am writing with regard to our order of spare parts. The order was delivered to our factory yesterday. Unfortunately, all parts are 8 mm too long and cannot fit into the engines. This has caused delays, and we may lose a lot of money as a result. Please send us a new order immediately. Furthermore, I feel that some form of compensation is due for this inconvenience. I look forward to hearing from you.
Thank you,
Daisy Warner
Head Engineer, Efficient Engines
12. Respuesta a la carta de reclamación
Read the response letter and answer the questions.
Dear Mrs Warner,
Thank you for your letter of 21st February. First of all, please accept our apologies for the incorrect delivery. We will arrange a new delivery as soon as possible, and we would like to offer you a 20% discount as compensation. We value you as a customer.
Yours sincerely,
Kenneth McGregor
Customer Service, Premier Parts
Questions
1. Who is the letter from?
2. Which letter does he refer to?
3. What solution does he offer?
4. What compensation does he offer?
13. Descripción de producto
Read the product description and answer the questions.
Elegant Purse (product number ST158)
This purse is one of our most popular products for women. It is made of leather and comes in three colours: brown, red or cream. It has three separate sections: one holds a smartphone, another holds coins, and the third fits easily into a normal-sized handbag. The purse also has a zip. It comes with a three-year guarantee.
Informe de marketing
Read the marketing report and answer the questions.
Annual Marketing Report for the Marvo75 and Marvo73 Series of Tablet Computers
This has been a successful year for our Marvo75 series of tablet computers. Sales have increased to 130,000 units in Europe and 325,000 in Asia. Our largest market this year has been India. In general, sales of this product in the second half of the year rose significantly, and we expect this trend to continue.
Sales of the older Marvo73 line decreased, as expected, as people prefer the newer Marvo75 series. Sales in both Europe and Asia dropped this year, and the forecast is that they will continue to fall next year. This year, we sold 80,000 Marvo73 tablets in Europe and 150,000 in Asia. Next year, we expect those figures to be around 70,000 and 35,000 respectively.